FAQ

1. Do you ship internationally?

• Currently, we only ship to the United States. Shipping is always free.

2. How long does delivery take?

• Orders are processed within 1–2 business days.

• Delivery to the USA usually takes 3–7 business days.

3. Can I return or exchange an item?

• Yes! We accept returns and exchanges within 30 days of delivery.

• All items are eligible, with free return shipping, no restocking fees, and no final sale items.

4. How do I track my order?

• Once your order ships, you will receive a tracking number via email.

• Use it to track your package through the carrier’s website.

5. What payment methods do you accept?

• We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and digital wallets where available.

6. What if my item is damaged or lost in shipping?

• Contact us immediately at ekioessemir@gmail.com or +1 (864) 393-5742.

• We will assist with a replacement or refund.

7. How do I contact customer support?

• Email: ekioessemir@gmail.com

• Phone: +1 (864) 393-5742

• You can also use the contact form on our website; we respond within 24 hours on business days.